What information do we collect and how do we use it?
Depending on which website facilities you use, we collect different types of information. The types of information and uses are explained below.
If you are registered, we may use information to: offer personalized updates when you use the website; notify you of changes to our service; and ask your opinions to help us improve our service to you.
a) Information that you provide to us
We collect and process information that you may provide for specific purposes. This could include information such as your name, email address and postcode. We use these details to provide you with the specific information, on product or services that you request from us, and to communicate with you. If you contact us using certain site facilities we may seek some information to help provide you with a more tailored response.
b) Website usage information
We receive and store certain information whenever you interact with us. We collect web usage information during your visits to our site including information on the date, time, page viewed or searched for, guides printed, tools used, referrals made and other information relating to your browsing activity on our website. We may also use web usage information to create statistical data regarding the use of our website. We may then use or disclose that statistical data to others for marketing and strategic development purposes, but no individuals will be identified in such statistical data.
We collect web usage information to help us: assess the effectiveness of marketing campaigns; develop and deliver services and information that better meet your needs; inform you of events, services and products which we believe to be relevant to you; and where you have consented to be contacted for such purposes.
c) IP Addresses
We use IP addresses to analyse trends, track users’ movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.